Customer Service
FAQ
  • Q

    Where can I find the confirmation for D/O of Dangerous Goods Terminal?

    A

    You can find it in the upper right sight of SJ International website. 

  • Q

    I'd like to check the fee charged for my usage of Dangerous Goods Terminal.

    A

    You can check it by clicking on the Customer Service in the upper side of SJ International website first, then by clicking on Dangerous Goods Terminal Cost Calculations, and finally, by entering your freight information. (service accessible for both arrived and pre-arrival cargos) 

     

    Zero tax rate: warehouse rate excluding VAT 

    Transport fee: All airline cargo fee is visible after toggling the checkmark for transport fee (excluding FDX and UPS Airlines)

  • Q

    I can only find dangerous goods terminal rates for import. Where can I find the information for expo

    A

    DG Terminal applies uniform rates, and therefore, both imports and exports rates are the same. 

    Please toggle the import checkmark and the rates will be provided. 

  • Q

    I'd like to know the operating hours of DG Terminal.

    A

    The operating hours are from 8:00 to 20:00 on weekdays(business days) and from 9:00 to 17:00 on weekends and public holidays.  

     

    Outbound shipment accepted until 19:00 on business days and 16:00 on weekends and public holidays. 

  • Q

    I'd like to know the difference between the rates for temperature controlled DG Terminal and general

    A

    DG Terminal applies uniform rates, and therefore, both rates for temperature controlled and general DG terminals are the same.


  • Q

    I'd like to request for quotation.

    A

    You can get consultation for quotation through our website or via phone call.

    Please make your inquiry by entering it on our website(Customer Service ➞ Get Quotation for Freight), and a SJ member will be assigned to respond upon confirming your inquiry.  

     

    The following are the phone numbers to company-owned warehouses: 


    Incheon Airport DWC (+82) 32-722-7000

    ICN Dangerous Goods Terminal (+82) 32-722-7090

    Cheonan DWC I (+82) 41-415-1830

    Incheon Port Open Yard (+82) 32-722-7033

  • Q

    Do you offer logistics service for dangerous goods, temperature controlled goods, high-value shipmen

    A

     

    SJ International is the first ever private company to have operated a dangerous goods terminal independently in Incheon International Airport.

    We cover everything from dangerous goods, temperature controlled goods, high-value shipments, special freights, bonded cargos, to building stones. Our consultants will provide you with more details and information. 

     

    The following are the phone numbers to company-owned warehouses: 

     

    Incheon Airport DWC (+82) 32-722-7000 

    ICN Dangerous Goods Terminal (+82) 32-722-7090 

    Cheonan DWC I (+82) 41-415-1830 

    Incheon Port Open Yard (+82) 32-722-7033

     

  • Q

    Do you offer international shipping and import&export?

    A

    We offer international shipping and import&export clearance per client's shipment. 

    Our consultants will provide you with more details and information. 

    HQ (+82) 2-2139-8100